Crypto Loko Casino Responsible Gambling
At Crypto Loko we take safer gambling seriously. We want play to be fun and under control, so we provide straightforward tools, clear guidance and easy access to support. This page explains the protections we offer, how to use our account controls and where to turn if gambling stops being enjoyable.
Our player protection principles
We believe in responsible, informed play. We aim to reduce harm by making safer-gambling tools readily available, training our support staff to respond to concerns and acting quickly where there are signs of risky behaviour. We encourage all customers to set limits that match their personal budget and lifestyle.
Activity-control tools
You can manage your play directly from your account. Available controls include:
- Deposit limits - choose daily, weekly or monthly caps to control how much you add to your account.
- Loss and wager limits - set maximum amounts you can lose or wager over a chosen period.
- Reality checks - receive reminders after a set session time so you can take a break if needed.
- Session time-outs - temporary breaks from play, typically ranging from 24 hours to several weeks.
To change any setting visit the Responsible Gambling or Account Limits section, or contact our team via live chat or email at [email protected] for assistance.
Deposit limits
Deposit limits let you control how much you can add to your account in a day, week or month. Reducing a limit usually takes effect immediately. Increasing a limit may include a short cooling-off period before the higher limit applies. We recommend choosing a limit you can comfortably afford.
Loss limits
Loss limits cap the amount you can lose over a specified period and help prevent chasing losses. These are separate from deposit limits and can be applied in the same account settings area.
Time limits and account breaks
If you need a pause, use a short time-out or take a longer break. Session reminders can prompt you to step away, and self-imposed breaks are an effective way to reassess play habits without closing your account.
Self-exclusion
If you need to stop gambling altogether for a time, you can self-exclude. Self-exclusion blocks access to your account for the chosen period and prevents re-registration. If you wish to self-exclude, contact [email protected] or use the account tools and we will process your request promptly.
Signs of problematic behaviour
- Spending more than planned or increasing stakes to chase losses
- Neglecting work, family or social commitments due to gambling
- Borrowing money or selling items to fund play
- Feeling unable to stop or cut down despite wanting to
Tips for staying in control
- Set deposit and loss limits before you start playing
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Discuss concerns with a friend or contact our support team
Professional help and support organisations
If gambling is causing harm, you are not alone. In the United Kingdom you can find confidential advice and treatment from organisations such as GamCare and GambleAware, and through NHS gambling support services. These organisations offer helplines, live chat and self-help tools. For immediate help, please contact one of these services or reach out to our support team at [email protected].