Privacy Policy

This Privacy Policy explains how we at Crypto Loko collect, use and protect the personal information you provide when you register for an account, make deposits or play at our online casino. We take your privacy seriously and set out below the types of information we process, why we process it and the choices you have about your data.

Types of data we collect

We collect a range of information to operate your account and meet legal and safety obligations. This includes personal data you give us directly, technical details created when you use our site, and transactional records related to payments and gameplay.

Personal data

Personal data may include your name, date of birth, email address, postal address, telephone number and government-issued ID used for verification. We may also record KYC documents when required to meet anti-money-laundering checks and to process larger withdrawals.

Technical data

Technical data covers device and browser information, IP address, operating system, location data inferred from IP, and log data showing how you use the site. We also collect session and authentication data to keep your account secure.

Transactional data

Transactional data includes deposit and withdrawal records, currency type (including cryptocurrency addresses and transaction IDs), wager history, game activity and payment method details provided to process transactions.

How we use your information

We use your data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and comply with regulatory obligations. We also use information to respond to support requests, improve site performance and provide security for your account.

Data protection and storage

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. Data is stored on secure servers and access is limited to staff and third parties who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and to tailor your experience. Cookies help with session management, remembering preferences and analysing site performance. You can control or block cookies via your browser settings, although this may affect functionality.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention services, game and platform providers and other suppliers who support our services. We also disclose information where required by law or to protect our rights. Cryptocurrency transactions are recorded on public blockchains and will be visible on those ledgers.

User rights

Where applicable, you have rights to access the personal data we hold about you, request correction of inaccurate information, object to processing, and request portability or restriction of processing. We will consider and respond to requests in line with applicable law.

Access, correction and deletion

To access, correct or request deletion of your personal information, contact our privacy team at [email protected]. We may need to retain certain information for legal, regulatory or legitimate business reasons even after account closure.

Policy updates

We may update this Privacy Policy from time to time. We will publish any changes on this page and, where appropriate, notify you by email or through your account. Please check this page regularly to stay informed about how we handle your personal data.